The British Council is currently looking for a suitably qualified and experienced individual to join us as Venue Staff
Job Title: Venue Staff (18 Open Positions)
Location
of post: Lagos, Abuja, PHC, Kano, Cotonou, Ibadan, Ilorin, Abeokuta,
Umuahia, Awka, Owerri, Enugu, Awka, Benin, Calabar, Kaduna, Asaba and
Uyo
Reports To: Exams Service Officers/Administrator
Purpose of job:
To invigilate exams to British Council and Examination Board standards.
Context and environment:
Nigeria
is the largest British Council exams business in the Sub Saharan Africa
region. It administers exams in four subject areas: Schools,
Professional/Vocational, and Educational on behalf of UK institutions
and IELTS. In 2012 we will delivered roughly 73,000 exams to 26,000
candidates.
The SSA region delivers exams in over 20 countries
from its offices in 16 of these countries. In 2010, we delivered a
quarter of a million exams to over 100k candidates. Growth in the region
is robust, but our challenges are many. Nevertheless, Exams teams are
making solid gains in our 4 strategic priority areas, namely: improving business performance, improving quality, improving financial compliance and increasing impact.
The
post holder will be required to work in any of the cities listed above.
Note that the post holder might be required to invigilate exams at
locations different from their base.
Accountabilities and responsibilities:
(including people management and finance)
As
an invigilator with The British Council, the post holder will be line
managed by IELTS Administrators/Exams Officers in each of our locations:
Lagos, Abuja, PHC and Kano.
Reliability: to ensure tests/exams are delivered securely according to board requirements
Quality:
to deliver a high standard of customer service to our customers and
test/ exam candidates. Performance is measured by our own Exams Quality Standards and the inspection visits from exam boards.
Information Knowledge Management:
Manage information created and received in compliance with the
Council’s information management standards, policies, the UK Data
Protection Principles and local legislation
Main duties:
To invigilate exams and support Exams Service officers as required,
Examinations Delivery
Adhere to all instructions issued by the supervisor/examination board.
Be familiar with all relevant notices, instructions and requirements relating to the specific examination.
Place signs and notices outside the exam room as per the supervisor’s/examination board’s instructions.
Ensure that candidates do not communicate with each other.
Check that all candidates in allocated rows transfer their answers to mark sheets if applicable.
Return all papers, sorted according to instructions, to the supervisor (if one is present).
Refer candidates’ inquiries to examinations supervisors or the Exams team where appropriate.
Ensure that no unauthorized persons enter the examination room.
Check each candidate’s ID and statement of entry (if applicable) before and during the exam.
Issue correct exam stationary promptly and efficiently.
Monitor candidates unobtrusively.
Ensure only permitted materials are on each candidate’s desk (e.g. pen, pencil, eraser, test paper, ID)
Adhere to all exam board and British Council’s standard
Customer Service
Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.
Be impartially friendly to candidates.
Be smartly and appropriately dressed with no noisy jewelery or heels.
Other Duties
Attend training sessions before conducting any invigilation duties.
Attend the annual refresher training sessions.
Attend Other meetings as required by British Council staff
Key relationships:
Internal: Supervisors, Nigeria Exams team, Customer Service staff, Exams Managers, Deputy Country Exams Manager
External:
Examination candidates, School Principals, Coordinators and staffs,
enquirers, preparation course teachers, Exam Boards, Venue Managers.
Experience
Dealing with customers in English and presenting information clearly and logically
Dealing directly with customers in a firm but pleasant manner
Meeting deadlines and dealing with schedules.
Providing service within quality standards.
Qualifications
Completed secondary education to ‘A’ level standard or equivalent.
University degree in any subject.
Method of Application
Please read through the Venue Staff role profile,
http://www.britishcouncil.org.ng/files/2014/03/Venue-staff-role-profile-March-2014.doc
Download
and complete the British Council venue staff application form. To help
you understand and complete the application form, read through the ‘How
to complete the application’ document on the jobs page. Listed within
the role profile document, you will find a number of listed ‘behaviours’
and ‘skills and knowledge’. Evidence against those criteria will need
to be provided in your role application form. To help you understand
those criteria, we have provided a ‘behaviours’ and ‘generic skills’
dictionary at the top of the jobs page. Completed application forms
should be sent to:
tempapplication@ng.britishcouncil.org
no later than Friday 21, March 2014. Please ensure the subject of your mail is, “Venue Staff”.
Only
applications received on the British Council application form will be
considered and only short-listed candidates will be contacted.
The
British Council is committed to a policy of Equal Opportunity and
Diversity and welcomes applicants from all sections of the community. We
guarantee an interview to disabled candidates who meet the essential
criteria.
Application Deadline 21st March 2014
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